OBJECTIVE
Seeking to obtain a professional technical position in which I will be proficient in using my knowledge, skills, and abilities. As an employee, I will demonstrate teamwork through positive interaction with coworkers, the management team and other departments while maintaining accuracy and a professional working environment.
EDUCATION
Cisco Academy, Fort Worth, TX
CCNA Certification
May 2010
Tarrant County College, Fort Worth, TX
Computer Support
Attended from 2000 -2002
DeVry University, Irving, TX
Computer Information Systems
Attended 1997 - 1998
Alvarado High School, Alvarado, TX
High School Diploma
May 1997
EXPERIENCE
JP Morgan Chase Arlington, TX
IT Tech Ops Technician (Tier 2 Support) May 2009 – Present
• Troubleshoot and provide quick precise solutions to domain connection
and online web page problems
• Assist and troubleshoot any issues with users connecting through VPN
or ODBC connection
• Receive tickets in Peregrine system and resolve issues or escalate to
proper team
• Support of all Thin and Fat devices running Windows XP
• Setup laptops and desktop machines for new users and reconfigure
existing machines
• Configure Cisco Catalyst switches with VLANS
• Experience in Network environment
• Responsible for troubleshooting and resolving any System Application
or Hardware related issues
• Supported two site wide conversions which included hardware and network infrastructure changes
JP Morgan Chase Fort Worth, TX
Training Officer 2007 – 2009
• Participated in weekly meetings with business managers/supervisors
to identify and forecast training needs
• Facilitated classes in various Chase Automotive Finance functions
and systems
• Designed and developed presentations and training materials to support
classes
• Directed, counseled, and coached Loan Operation Specialists
JP Morgan Chase Fort Worth, TX
IT Production Support 2001 – 2007
• Sole Technical Support for Loan Servicing Operations Site which included
270 plus users
• Established and administered application level access for 20 or more
systems ensuring absolute compliance with JPMC IT Control Policies
• Assisted with the delivery, troubleshooting, and listing of system
requirements for any new applications that were introduced to the business
• Troubles...
Login or Register to view the full resume.
