Bill J. McLester
401 VZ County Road 4818
Chandler, TX. 75758
Cell Phone: 214-415-3890
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SUMMARY OF QUALIFICATIONS:
• Telephony & IT and Central Office technologies experience
• Strong communication, organization, and leadership skills
• Interpersonal, Analytical and problem solving skills
• VOIP Telephony-TDM network Testing and Certifications
PROFESSIONAL WORK EXPERIENCE:
(Network Communications - CONTRACTOR) 112 E. Tyler St Longview, Tx. 2007 - 2011
Network IT & Switch Technical-Engineering & Support
• Central Office Network Technician and IT support for a growing Internet provider and Phone Company, providing Voice, DSL, T1, PRI, CAS, VOIP, Fiber GPON, IPTV to residential and businesses customers. Responsible for translations, routing, supporting and configuring and testing a Taqua Soft-Switch , minor provisioning on Cisco Routers, Firewall, and IP PBX configurations. SIP VOIP testing on Adtran TA900 IAD/ATA, TA5000 IP DSLAM’s Access equipment provisioning and support. Responsible for minor provisioning and support of PBX, DHCP, DNS Linux Servers, and SNMP alarms server, as well as MS Exchange server.
• Assisting with network design and installs for Computer rooms and C0-location buildings. Providing software and hardware upgrades. Experience on testing and debugging circuits for T1 & T3 issues with test equipment.
• Assisting in support to Field Service Technicians on debugging customer issues and equipment. Prior Supervisor of Network Operations department.
(Verizon) 1201 E Arapaho Richardson, Tx. 2000 - 2007
Project Team Leader/Senior Test Engineer
• Project Lead on VOIP platform and 4th level support in lab and Customer Support Centers, worked with equipment vendors for equipment evaluations and bid proposals. Test Plan document creation, Test Case creation, Test Strategies for Telephony and VOIP interoperability for VOIP and IT systems and networks.
• Testing platforms include 3COM-UTStarCom Gateways, and VOIP/SS7 Gateway and Proxy Servers. Responsible for voice and data convergence of the Telephone PSTN switching networks and SIP VOIP network. Provided , provisioning, routing, translations, and alarm testing on Solaris 8 UNIX network.
• Provided QOS Voice Quality, Network Impairment testing, Bulk Call Traffic Generation, measurements for Network elements using Spirent Abacus 5000, Agilent VQT, Shunra Storm, INET, and Sage test equipment.
• Managed Application software and protocols include: Microsoft SQL Server DB, SIP, Java, Oracle, SUN-CDE, Exceed, HTML screens, TCP/IP, RTP, SNMP, ICMP, UDP, and NTP. Vendors experience: SUN, 3COM-UTStarcom, Dell, Cisco. Communications hardware: Cisco SIP Phones, Cisco Gateways, 3COM, Pingtel, Uniden, Mediatrix Analog Adapters, CPE Firewalls. Managed/User Operation Systems: UNIX, Fedora/Red Hat Linux, MS Windows NT & 2000 Server, some Cisco IOS. Test equipment Experience: Spirent Abacus 5000, Spirent Smartbits, Radcom, Agilent VQT, SAGE, INET, Ameritech, Shunra Storm Impairment Generator.
• Demo lab test and evaluations for Nortel CS2K, Cisco MGWY, Telica MGWY, Lucent, Sonus MGWY, 3COM MGWY, UTStarcom-Commworks MGWY, SUN, Broadworks/Broadsoft Proxy.
• Platform and Softswitch VOIP knowledge: Media Network Gateways, SS7 Signaling Gateway, Proxy Servers, Re-Direct Routing Servers, CPE Enterprise Gateways, IP Phones, Telica/Lucent Plexus Soft Switch.
• Some test experience on Oracle, IBM Websphere, Tomcat, Symantic ESM, Patrol, Exceed, MS Terminal Services, VNC, Putty, SSH software.
(Quality High-Tech Services(QHT) 11807 Forestgate Dallas,Tx. 1999 - 2000
Manager: Network Services / Repair Operations / Technical Sales Support
• Managed field service certified Novell and MCSE Engineers responsible for the design, implementation and support of small business LAN/WAN networks and IT equipment. Created and managed maintenance contracts for Network contracts and Service contracts.
• Managed upgrade of servers and networks using Novell Netware, Microsoft NT, Microsoft SQL Server DB, with TCP/IP, IPX/SPX protocols and IDSL communications Internet access. User of Microsoft 2000 cleint.
• Provided Microsoft and repair training program for Engineers and Technicians for certifications . Also worked on ISO 9000 certification.
• Managing computer and printer authorized service and repair center depot, hardware, software, communications. Managed the Field Technicians, Customer Service, Depot Repair, Shipping, Network Services and the Parts/Logistics departments.
• Contract management for Service Channel Managers for computer and printer manufactures: (Toshiba, Dell, Compaq, Hewlett Packard, Canon, IBM, Lexmark, Fujitsu, Hitachi, Okidata, Epson, Acer, Panasonic).
• Sales Support of Computer hardware, software and Network Services for SMB and corporate clients. Created E-Business Wholesale sales Web interface.
(MCI) 1201 E Arapaho Richardson, Tx. 1996 - 1999
Test Engineer / System Administrator
• Support of lab testing of the billing system software and networks for British Telecom, Avantel and Concert Carriers.
• Integration testing software and hardware for Stratus, IBM, and Sun systems, for Call Data Records(CDR) billing data to Class-3 Switching systems to IBM Mainframe Billing Systems. Switch billing FEP and architecture for the Billing platforms: Nortel, Erricson Gateway and DSC switches.
• Strong working knowledge in the following protocols: TCP/IP, FTAM, IPX/SPX, X.25, SNA/SDLC.
• Experience in configuring, supporting, administering and testing of the FTX AT&T System-5 Rel-4 UNIX, Solaris Rel-6-9 and IBM AIX UNIX operating systems.
(Electronic Data Systems - EDS) 5400 Legacy Dr. Plano, Tx. 1987 – 1996
Network ...
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