PROFESSIONAL SUMMARY
Computer Support Specialist that provides technical assistance to software application users. Able to Identify, analyze, isolate, troubleshoot, and resolve technical problems related to software applications.
EDUCATION
PRAIRIE VIEW A&M UNIVERSITY, ROY G. PERRY COLLEGE OF ENGINEERING, PRAIRIE VIEW, TX
Bachelor of Science in Computer Engineering
PROFESSIONAL EXPERIENCE
Information Systems/Desktop/Laptop Support
Marathon Oil Corporation/Pomeroy Houston, Texas September 2014-October 2017
Troubleshoot Windows 7 software problems and various hardware problems.
Hardware and software installation and configuration on Windows 7 based computers
Provided end-user technological support for computer and LAN related issues
Setup, and maintained of end-user machines
Assisted in discovery, research and resolution of technical issues.
Monitored and responded to ticket request for technical support
Imaged Computers to Windows 7
Assist with Backup & restore of data back to clients computer
Assisted with Desktop/Laptop Setups during moves from one office to another
Cisco VoIP Phone Setup
Provided desk side user support for migrated users – Next Day Support (Windows 10)
MRC (McJunkin Red Man Corporation), HOUSTON, TX June 2014-July 2014
WIN7 Migration Technician (PC-1):
• Conducted data back-up of user profiles
• Conducted physical inventory of hardware
• Windows 7 Image upgrades process execution
• Coordinated Network installation of software package
• Operating System upgrades in place and hardware replacements
• Adherence to Pre and Post Image Checklist
• Documented and reported work efforts daily
• Imaged (either by network or USB Device) identified computers
• Installed identified additional software and or hardware using provided instructions
• Deployed systems as directed in a consistent manner – PC replacement/refresh/RAM upgrades
• Ensured that imaging, application installation, and computer installation is successful
• Installed Network printers and test printing
• Provided desk side user support for migrated users – Next Day Support
KBR, HOUSTON, TX AUGUST 2013-DECEMBER 2013
DESKTOP SUPPORT TECHNICIAN
Troubleshoot Windows 7 software problems and various hardware problems.
Hardware and software installation and configuration on Windows 7 based computers
Migrated Computers to Windows 7
Provided end-user technological support for computer and LAN related issues
Setup, and maintained of end-user machines
Assisted in discovery, research and resolution of technical issues.
Monitored and responded phone and e-mail requests for technical support
Maintained Help Desk specific applications and assisted in refining procedures
Backup & restore data back to users computer
COMPUCOM/TRANSCANADA, HOUSTON, TX APRIL 2013 – JUNE 2013
DESKTOP SUPPORT TECHNICIAN
Troubleshoot Windows 7 software problems and various hardware problems.
Hardware and software installation and configuration on Windows 7 based computers
Migrated Computers to Windows 7
Provided end-user technological support for computer and LAN related issues
Setup, and maintained of end-user machines
Assisted in discovery, research and resolution of technical issues.
Monitored and responded phone and e-mail requests for technical support
Maintained Help Desk specific applications and assisted in refining procedures
Backup & restore data back to users computer
K-FORCE/CARRIZO OIL & GAS, INC, HOUSTON, TX MARCH 2013 - APRIL 2013
PC TECHNICIAN (TEMPORARY)
Troubleshoot Windows 7 software problems and various hardware problems.
Hardware and...
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