OBJECTIVE To provide technical support for the customers of an industry leading company that views the metals community from a global perspective and who seeks a proven sales conscious engineer who’s current and acquired skills and knowledge of customer and product development, quality assurance, sales and marketing will be utilized towards the continued growth of that organization.
EXPERIENCE
Sapa Heat Transfer, Finspång, Sweden 6/10 - 10/12
Sr. Applications Engineer - North and South America
* Serving as Technical Liaison for Sapa Heat Transfer-Sweden and Sapa Heat Transfer-China to the Aluminum Heat Exchanger customer base in the Americas as well as their global organizations, mostly Asian based.
* Create aluminum alloy solutions from Swedish and Chinese facilities to meet specific customer specifications or propose alternatives based on Sapa capabilities.
* Create or modify material process flow in conjunction with plant engineers to manipulate properties and fine tune Sapa solutions.
* Represent Americas at biannual technical forum in Japan for 5 largest Japanese based customers, detailing current product developments and future development trends.
* Coordinate marketing efforts at industry trade shows in Americas.
* Charged with introducing Sapa Aluminum products to growing South American market with assistance of 3rd party sales representatives.
* Lead product launches of new alloy solutions to Americas customer base.
* Serve as local Quality contact for customer dissatisfactions and worked with Swedish and Chinese production and R & D team members to investigate and solve quality issues.
I/N Kote, Toronto, Canada/Aguascalientes, Mexico 7/04 - 6/10
A Joint Venture between ArcelorMittal USA and Nippon Steel
Sr. Technical Services Engineer
* Served as Technical Liaison between world’s largest steel supplier, ArcelorMittal, and Honda North America, Toyota North America and Nissan Mexico, both directly and through trading companies.
* Developed and fine tuned new and existing exciting products in conjunction with the customer, sales and research for current and future Honda, Nissan and Toyota models.
* Investigated, solved and presented corrective actions for customer dissatisfactions.
* Troubleshot customers’ processes to aid in solving poor performance.
* Tracked and presented product performance at customer’s facilities.
* Initiated new business proposals for additional participation with existing and new customers.
Independent Metallurgical Consultant 4/01 - 7/04
* Provided metallurgical expertise to steel trading companies, steel suppliers, service centers and
endusers.
* Audited and assisted with implementation of QS at service centers and steel processors.
* Provided technical support for sales teams across the country.
* Provided The United States Patent and Trade Office information regarding steel grades and
applications.
* Consulted for automotive blanker on Containment with DaimlerChrysler to reduce exposed blank
reject rate and have Containment lifted. Reduced rejects at DaimlerChrysler to 0% during 2002.
LTV Steel Company, Baltimore, MD 8/97 - 4/01 Customer Technical Sales Engineer
* Initiated and grew business to facilities in Mexico for Tower Automotive, a large automotive customer.
* Provided forecasts and maintained inventories for large corporate accounts and regional branch
facilities.
* Worked with warehouses and processors to insure timely delivery and correct processing of customer material.
* Marketed new products such as anti-fingerprint and 120 ksi flat rolled products to new and existing East Coast service centers and other flat roll purchasers.
* Investigated and supplied part appraisals to producing facilities for new automotive and non-automotive parts.
* Assisted purchasing managers and engineers at automotive customers in selecting correct materials for selected end uses.
* Assisted producing facility personnel in selecting material type and processing variables to best meet the needs of East Coast flat roll purchasers.
* Conducted Quality Review meetings and Continuous Improvement meetings at Ford and Budd as well as other large automotive customers to track quality trends and predict potential quality issues.
* Investigated and solved customer dissatisfactions and presented corrective actions from responsible producing facilities.
* Handled all automotive and non-automotive accounts in New England and Mid-Atlantic ter...
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