Professional Experience
Office and Marketing Coordinator 2009 to Present
Galin J. Spicer, M.D., LLC, Charleston, SC
Responsible for day-to-day administrative processes associated with a physician practice.
Key functions include staff supervision, patient care coordination, financial management,
practice branding and marketing-related tasks to encourage company growth and
profitability
. Provide managerial oversight in administrative operations such as accounts
receivable, personnel issues, supply purchasing, licensure, credentialing and
HIPAA compliance procedures
. Responsible for managing human resource functions (recruiting, hiring, new
employee orientation, payroll processing and conducting employee counseling
and staff reviews)
. Communicate with practice billing coordinator and medical insurance
representatives in order to resolve billing and medical coding issues/discrepancies
. Handle complex customer service issues and maintain provider/staff
communication
. Assist with insurance contract and fee schedule negotiations
. Analyze financial reporting for tracking monthly and yearly comparisons
. Coordinate and schedule patient surgeries with various hospital and ambulatory
surgical departments while obtaining any necessary insurance preauthorizations
. Interact daily with insurance companies to calculate patient out-of-pocket costs
for surgical procedures based on patient insurance plans and benefit information
. Acquire an understanding of insurance contracts and medical policies including
CPT and ICD-9 payer updates
. Introduce and stay abreast of continuous medical improvements and best practice
procedures for the office
. Negotiate pricing with advertising, social media and printing press representatives
for external marketing collateral
. Create and implement strategic marketing plans with budget recommendations
. Develop content for the practice website and assist with the website design,
layout, format and content management
. Organize potential and upcoming data for surgical procedures into more efficient
databases for analyzing production
Communications Extern
5/2008 to 8/2008
Obviouslee Marketing¸ Charleston, SC
. Assisted with national promotion and branding of client products
. Constructed media lists for client events as well as local, regional and national
press release distribution
. Placed follow-up calls with media that garnered press for clients
. Assisted with all aspects of event planning for client events
Graduate Assistant 8/2007 to 12/2008
College of Charleston’s Office of Professional Development, Charleston, SC
. Provided clerical support and maintains course and adjunct databases
Independent study and member of The Carolina Agency 1/2007 to 5/2007
University of South Carolina’s The Carolina Agency (TCA), Columbia, SC
. Account Supervisor for TCA
. Events Coordinator for USC Parking
. Media Specialist for Home Works organization
Community Assistant 8/2006 to 5/2007
Stadium Suites Apartments, Columbia, SC
. Coordinated front-office duties, responded to needs of tenants
. Managed tenant billing and rental information in appropriate database
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