Résumé
Work experience
Field Service Engineer (10/01/2009 –12/31/2012)
• Evaluated dealer capabilities and worked to develop service action plans and dealers network.
• Defined dealer service personnel and training needs.
• Audited warranty process and controlled impact on business performance and customer satisfaction.
• Resolved product quality or performance issues for customers and dealers.
CASE NEW HOLLAND – FIAT INDUSTRIAL (Agricultural and construction equipment manufacturer)
Product Marketing Specialist (09/01/2008 – 09/30/2009)
• Coordinated marketing projects to develop product value messages and improve product positioning.
• Provided telephone support on technical product sales issues to field employees and dealers.
• Defined materials and product sales presentations for new product introductions.
• Developed product update bulletins on critical issues, new option offerings and key marketing topics.
CASE NEW HOLLAND – FIAT INDUSTRIAL (Agricultural and construction equipment manufacturer)
Quality and Environmental Technician (09/01/2005 – 08/31/2006)
• Worked with quality procedures to improve work processes.
• Taken necessary measures to get and implement ISO9001 and ISO14001 certifications.
• Established criteria to introduce “real estate ecological labeling”.
• Defined the way to build and manage new properties for a good ecological positioning.
ACCIONA (Renewable energy, water services and infrastructures)
Education and training
Madrid Polytechnic University - UPM & Ghent University (09/01/2002 – 06/30/2008)
Five-year Agricultural Engineer’s degree (Master level)
Gained necessary skills to deal wi...
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