Education
Drexel University, Philadelphia, PA
B.Sc., Information Technology, 2013
Community College of Philadelphia, Philadelphia, PA
Completed 72 credits towards A.A.S., Computer Information Systems, 2009
Summary of Qualifications
• Experience troubleshooting LAN/WAN routing & switching issues
• Experience configuring Cisco Routers, Switches, & ASA/PIXs in small to medium-sized networks to meet highly secure, redundant, reliable, and scalable requirements
• Experience configuring and administering DNS, DHCP, and other network related services on both Windows and Linux (OpenSuse, Ubuntu) platforms
• Experience with Microsoft Windows Server 2003 R2, 2008 R2; user administration using Active Directory
Relevant Experience
Advanced Network Products, Glenside, PA
Network Operations Center Engineer, Level 1
July 2010 – Present
• Responsible for monitoring, reporting and resolving LAN/WAN outages for 30+ clients by effectively coordinating efforts with 2nd and 3rd Level Network Engineers and Internet Service Providers
• Provided 24x7 1st Level support and troubleshooting of customer IP, P2P, Frame-Relay, VPN and MPLS networks by answering, and resolving service tickets initiated via phone, e-mail or network monitoring systems
• Configured customer Cisco Routers, Switches and ASA/PIX firewall devices by providing LAN/WAN interface IP assignments, routing protocol, VLAN, Port-security, VTP, STP, and access control list configurations to meet requirements
• Responsible for updating both internal and customer network diagrams, related technical documentation, and best practices documentation
• Relevant Technologies: RIP, RIPv2, OSPF, EIGRP, BGPv4, STP, PVST+, RSTP, RPVST, MSTP, VTP, 802.1q, L2LVPN
• Relevant Hardware: Cisco 2800, 2950, 3500 XL, 3550, 3560, 3700, 3750G, 3800, 7200 series, Nexus 5000, 7000, ASA 5520, PIX 515E, VPN 3000 Concentrator series
Catalyst 360, Horsham, PA
Application Services/Develoment Co-op
March 2011 – September 2011
• Developed and maintained an automated BPEL process deployment program for Oracle 10/11g Service Oriented Architecture (SOA) environments using VBScript and Apache ANT
• Wrote log-minning programs that autonomously created MDB databasaes for easier analystis and reporting of application errors
• Used VBScript to create automated Siebel repository migration scripts
Comcast Corporation, Philadelphia, PA
Telecommunicatios Analyst
September 2008 – September 2009
• Supported Nortel VoIP telecommunications infrastructure at Comcast corporate headquarters and other remote office locations
• Configured, resolved issues with, and deployed Nortel 1110, 1120e, 1140e, 1150e &PolycomSoundStation IP 6000 phones systems
• Performed POTS line punch downs
• Performed weekly performance checks on Nortel CS 1000...
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